Contact Us – Player Support Centre

We’re committed to providing responsive assistance to all Australian players. Whether you need help with account verification, payment methods, responsible gambling resources, or general inquiries, our dedicated support team is available across multiple channels. All communications are handled in accordance with Australian gambling regulations and privacy legislation. We aim to respond to all inquiries promptly during business hours.

Communication Channels & Support Options

  1. Email support: [email protected] – submit detailed requests and documentation for account-related matters
  2. Live online chat – available for immediate assistance with general queries and technical issues
  3. Phone support: 1800 987 654 – speak directly with our customer service representatives during standard hours
  4. Payment disputes and withdrawal concerns – contact our dedicated financial team for urgent assistance
  5. Responsible gambling support – access counselling resources and self-exclusion options through our support portal

Before You Contact Us – Preparation Guide

  1. Gather your account details and player ID number for faster verification
  2. Document transaction references for payment-related inquiries
  3. Specify which communication channel you prefer for follow-up responses
  4. Include clear descriptions of your issue with relevant dates and amounts
  5. Review our FAQ section – most common questions are answered there

Last updated: January 18, 2026