Terms of Use
These Terms of Use (“Terms”) establish the legal framework governing your access to and use of our online gaming platform, including all associated services, features, and functionalities. By registering, accessing, or participating in any gaming activities on our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. This agreement is effective as of the date you accept these Terms and remains in effect until terminated in accordance with the provisions outlined herein. Last updated: January 15, 2026.
User Eligibility and Registration
You must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater, to use our platform. Users residing in Australia must comply with all applicable federal and state gaming laws and regulations. By registering, you represent and warrant that you meet these eligibility requirements and that all information provided during the registration process is accurate, truthful, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. We reserve the right to request verification documents at any time to confirm your identity and age.
During registration, you must provide valid contact information including your legal name, date of birth, residential address, email address, and phone number. Any false or misleading information may result in immediate account suspension and forfeiture of funds. You agree to update your account information promptly if any details change. We utilise industry-standard encryption protocols to protect your personal data, and you consent to our collection and processing of information in accordance with our Privacy Policy.
Account Management and Responsibilities
Once your account is activated, you become responsible for all transactions and activities conducted through it. You must not share your username or password with any other person, nor permit unauthorized access to your account. Should you suspect unauthorised activity or suspect your account has been compromised, you must notify us immediately via our dedicated support channels. We are not liable for losses incurred due to your failure to maintain adequate security measures or prompt notification of suspicious activity.
Account holders must ensure that their contact information remains current and accurate. We will communicate important information, account updates, bonus details, and policy changes through the email address or phone number registered to your account. Failure to receive communications due to outdated contact details does not constitute grounds for dispute or liability claims against us. You retain the right to self-exclude from your account at any time, which will restrict access until the designated exclusion period expires.
Permitted Use and Prohibited Conduct
Our platform is provided exclusively for personal entertainment purposes. You agree to use our services lawfully and in accordance with these Terms and all applicable Australian laws and regulations. The following conduct is strictly prohibited and may result in immediate account termination, forfeiture of winnings, and permanent ban from our platform:
- Using multiple accounts or sharing account access with other individuals
- Engaging in fraudulent activities, including use of false identity documents
- Attempting to manipulate game outcomes through technical exploitation or collusion
- Participating in money laundering or financing of prohibited activities
- Using automated software, bots, or scripts to access our platform
- Harassment, abuse, or threatening behaviour towards our staff or other users
- Reverse engineering, hacking, or attempting to gain unauthorised access to our systems
- Posting illegal content or intellectual property violations
- Using our platform whilst under the influence or demonstrating signs of problem gambling
- Selling, trading, or transferring account credentials to third parties
Gaming Operations and Game Rules
All games on our platform operate using certified random number generator (RNG) technology, independently tested and verified by accredited third-party auditors. Each spin, hand, or outcome is determined by genuine randomisation with no capacity for prediction or manipulation. Game rules, paytables, volatility ratings, and theoretical return-to-player (RTP) percentages are clearly displayed within each game interface. Players must review these details before wagering and understand that past results do not influence future outcomes.
Betting limits vary by game and are clearly indicated on the game screen. Minimum and maximum stake amounts are set according to our risk management protocols and the specific characteristics of each game. Players agree to accept all game results as final once outcomes are confirmed by our system. Disputed results will be investigated by our technical team with reference to server logs and transaction records. We maintain the right to void bets determined to be made in violation of these Terms or applicable game rules.
| Game Category | Minimum Stake (AUD) | Maximum Stake (AUD) | Average RTP Range |
|---|---|---|---|
| Pokies/Slots | 0.01 | 50.00 | 95-97% |
| Table Games | 1.00 | 100.00 | 98-99% |
| Live Dealer Games | 2.00 | 250.00 | 97-98.5% |
| Specialty Games | 0.50 | 75.00 | 94-96% |
Deposit, Withdrawal, and Payment Methods
We accept multiple payment methods to facilitate convenient fund transfers, including credit and debit cards, bank transfers, e-wallets, and digital payment solutions compliant with Australian financial regulations. All transactions are processed through secure payment gateways with encryption and fraud detection systems in place. Deposits are typically credited to your account immediately, whilst withdrawal processing times may vary depending on your chosen payment method and banking institution.
Withdrawal requests are subject to verification procedures to prevent fraud and money laundering. You may be required to provide proof of identity, proof of address, and documentation confirming the source of funds. Withdrawal limits may apply based on your account status, verification level, and cumulative withdrawal history. Players must ensure that withdrawal requests are processed only to payment methods registered in their name. Transfers to unregistered third-party accounts are prohibited and will be rejected by our payment processing system.
Should a deposit fail to credit your account despite successful payment processing, you must provide evidence of the transaction (receipt, confirmation email, or bank statement) within thirty days. Claims submitted after this period may not be investigated. We maintain no liability for payment failures caused by your financial institution, technical issues on external networks, or incorrect payment information provided during the transaction process.
Bonuses, Promotions, and Wagering Requirements
Promotional bonuses, welcome offers, free spins, and loyalty rewards are provided at our sole discretion and are subject to specific terms and conditions that must be accepted prior to claim. Bonus funds are separate from real money balances and must meet designated wagering requirements before withdrawal eligibility. Typical wagering requirements range from twenty-five to fifty times the bonus amount, calculated across eligible games only.
Free spin winnings are credited as bonus funds subject to the same wagering and withdrawal restrictions as cash bonuses unless otherwise specified. Unused bonuses expire according to the expiration period stated at the time of offer, typically between fourteen to thirty days. Players who close their accounts or self-exclude may forfeit unclaimed bonuses and promotional rewards. We reserve the right to modify, suspend, or cancel any promotional offer without prior notice, and to adjust terms applicable to specific player segments based on risk assessment criteria.
- Wagering contributions vary by game category: slots contribute 100%, table games contribute 0-25%, live games contribute 0-10%
- Maximum withdrawal limits may apply to bonus winnings
- Bonus stacking is not permitted; only one active promotional offer per account
- Bonuses cannot be combined with cashback offers or other active promotions simultaneously
- Excessive or unusual play patterns may result in bonus forfeiture and account review
Responsible Gaming and Player Protection
We are committed to promoting responsible gaming and recognise the serious risks associated with problem gambling. Our platform provides comprehensive tools enabling players to manage their gaming activity and expenditure. You can set daily, weekly, or monthly deposit limits that restrict the maximum amount you can fund your account within specified timeframes. Loss limits allow you to establish maximum amounts you are willing to lose over defined periods. Reality check notifications remind you of time spent and money wagered at regular intervals during your gaming session.
Self-exclusion enables players to voluntarily restrict access to their account for a minimum period of one month up to five years or indefinitely. During self-exclusion, your account remains closed and inactive, and you cannot place bets, claim bonuses, or withdraw funds. Should you attempt to re-open your account whilst under an active self-exclusion period, we will deny your request and maintain the restriction as mandated by law. Voluntary exclusion from multiple operators across Australia can be arranged through the national self-exclusion register.
If you experience signs of problem gambling—including loss of control, chasing losses, lying about gaming activity, or experiencing relationship or financial difficulties due to gambling—please seek assistance from Gambling Help Online or call the National Problem Gambling Counselling Service. We are obligated to report suspicious patterns and may proactively contact players we identify as displaying risky behaviour.
Intellectual Property and Platform Content
All content accessible through our platform, including game software, graphics, animations, sound effects, trademarks, logos, design elements, and written text, is protected by international copyright law and intellectual property legislation. You are granted a limited, non-exclusive, non-transferable licence to access and use this content for personal entertainment purposes only. Reproduction, modification, distribution, or commercial exploitation of any platform content without explicit written authorization is strictly prohibited and constitutes copyright infringement.
Game titles, brand names, character designs, and creative works are licensed from third-party game developers and software providers who retain full ownership and intellectual property rights. You may not reverse engineer, decompile, disassemble, or attempt to extract underlying code or algorithms from our games or platform infrastructure. Any attempt to circumvent security measures or access restricted areas constitutes a material breach of these Terms and may result in legal action and criminal prosecution.
Limitation of Liability and Indemnification
Except where explicitly prohibited by Australian consumer protection legislation, our platform and all services are provided on an “as is” basis without warranties of any kind, express or implied. We do not guarantee uninterrupted access, error-free operation, or freedom from viruses, malware, or security vulnerabilities. To the maximum extent permitted by law, we exclude all liability for indirect, incidental, consequential, special, or punitive damages arising from your use of our platform, including loss of profits, data, or business interruption.
You agree to indemnify and hold harmless our company, directors, employees, and affiliates from any claims, damages, costs, or legal proceedings arising from your breach of these Terms, violation of applicable laws, or infringement of third-party rights. This includes damages resulting from your conduct on our platform, unauthorised access to your account, or disputes with other players. We reserve the right to pursue all available legal remedies against users who cause us loss or reputational harm.
Dispute Resolution and Complaints Procedure
Any dispute, complaint, or grievance regarding our services must be submitted in writing to our Customer Complaints Department within thirty days of the incident. Your complaint should include a detailed description of the issue, relevant account numbers, dates, transaction IDs, and any supporting evidence. We will acknowledge receipt of your complaint within five business days and conduct a thorough investigation within fourteen calendar days. You will receive a written response detailing our findings and any remedial action taken.
If you are dissatisfied with our response, you may escalate your complaint to the Australian Gambling Regulator or seek independent dispute resolution through an accredited external complaints handler. We are bound by the decisions of these external bodies and will comply with any directive to refund amounts, adjust accounts, or provide compensation as determined through the dispute resolution process.
- Submit complaints via email to [email protected]
- Include clear documentation and transaction details
- Allow minimum seven business days for investigation
- Request escalation in writing if dissatisfied with initial response
- External complaints handling is available if internal resolution fails
Termination and Account Closure
We reserve the right to suspend or terminate your account immediately and without prior notice if you breach any provision of these Terms, engage in prohibited conduct, or pose a risk to our platform security or integrity. Upon termination, your account will be frozen, and any remaining balance will be held pending investigation. If no breach is substantiated, funds will be returned via your original deposit method within thirty days.
You may voluntarily close your account at any time by submitting a written request to our Support Team. Account closure is effective immediately, and all active bonuses and promotional offers will be forfeited. Any remaining account balance will be processed for withdrawal following standard verification procedures. Closed accounts cannot be reopened; however, you may register a new account subject to our approval and compliance with all applicable terms and conditions.
Upon account termination for any reason, all rights granted under these Terms immediately cease. You remain liable for any outstanding balances, chargebacks, disputes, or legal proceedings initiated prior to account closure. Termination does not relieve you of obligations regarding deposit limits, self-exclusion periods, or problem gambling support referrals.
General Provisions and Governing Law
These Terms constitute the entire agreement between you and our platform concerning your use of our services and supersede all prior negotiations, understandings, and agreements. No modification of these Terms is effective unless made in writing and executed by an authorised representative of our company. Your continued use of our platform following any modification of these Terms constitutes acceptance of the amended terms. We encourage you to review these Terms periodically to remain informed of any changes.
These Terms are governed by and construed in accordance with the laws of the Australian Capital Territory and the National Gambling Laws of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the Australian Capital Territory for any legal proceedings arising from these Terms or your use of our platform. If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. We will make reasonable efforts to modify the unenforceable provision to achieve the intended result whilst maintaining legal compliance.